Need a helping hand?

The key is not to have any “void” in the parcels. If you are unable to fill the box(es) you are sending then cut the cardboard boxes down so that the flaps are enlarged, but the box smaller.

• Fill the box up leaving as even a top layer as possible.
• Using a pencil mark the tallest point in the box and then mark all four sides of the box with this measurement.
• Cut vertically down the corner folds until you arrive at the mark which represents the maximum height.
• Fold the flaps over and cut off any excess so that the box folds evenly, Fold the flaps over and tape your box shut.

Remember, excessive “void” may result in your package rupturing in transit, and items may be lost or damaged.

When you take the parcel to your nearest Hermes ParcelShop, you will be given a receipt. You can use the code on this receipt to track your parcel here:- https://www.myhermes.co.uk/track

You can track your boxes on the Hermes website:

https://www.myhermes.co.uk/track

Enter your unique tracking code. This can be found on the receipt which you were given at the drop-off point. The website will show the current status and tracking information for your box(es).

At the moment only residents of the UK can use this service.

Absolutely - all you will need to do is print out the Hermes labels we provide in our confirmation email and affix one to each parcel!

Once you have completed your trade your items must arrive at our warehouse within 30 days or the values of your Trade may be automatically revalued according to our current offers.

Get in touch with customer support. If you do not do so then the value of these items will be deducted from the total paid out to you upon receipt of your items. If you have forgotten a high proportion of items then this may delay payment to you, as the warehouse may assume that there are more items yet to arrive.

You can track your box(es) using the tracking number on the receipt given to you at the Hermes ParcelShop. Go to Hermes' tracking page at https://www.myhermes.co.uk/track.

You can also contact us and we can assist you with making a claim.

60cm x 50cm x 50cm and 15kg per box.

Boxes larger or heavier than this may be rejected at the Hermes ParcelShop. Maximum weight for a single trade is 45kg, or 3 boxes.

Your box(es) will normally be collected via courier the next working day after it is dropped off. If you drop your items off on a Monday, they will be collected on a Tuesday and so on. Boxes dropped off between Friday and Sunday will be collected on Monday.

These labels are automatically emailed to you the moment you have completed your trade on the website or the app and should arrive in your inbox within seconds. Please ensure that you have added 'zapper.co.uk' to your list of safe senders and 'support@zapper.co.uk' to your contacts. This will help ensure that the confirmation email is not missed. Please do not forget to check your junk mail folder if you cannot find it in your inbox. If you are still unable to find your confirmation email, please contact us.