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This means that your package (s) have not yet been opened and inspected. This status will not change until the package is actually opened, at which point the status will change to RECEIVING. Your items may have been delivered, but the status will not change until they are actually being checked in.

This means that all your items have been safely checked in and your payment will be with you very soon.

We do not presently offer telephone support. Please contact us by visiting the Contact Us page on the website, or the contact form within the Help section of the app.

Log into “My Account” where you will find a list of your current trades, and their status.